Complaints Procedure
Sycamore (Stamford) Ltd is committed to providing products and service of the highest standard. But we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
Sycamore (Stamford) Ltd will investigate all complaints competently, diligently and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for you.
Step 1: Discussion with Us.
If you have a concern with either your vehicle or the service you have, please firstly raise this with the Service Manager or Head of Business at the Sycamore. They are best placed to address your concerns and if required, will contact us directly on your behalf.
Step 2: Contact us.
Write to us at:
Customer Service
Selected By Sycamore
West Street,
Stamford,
Lincolnshire,
PE9 2PR
Call us on: 01780 432737
We're here: 8am - 5pm Monday to Friday
Email us at: sales@selectedbysycamore.co.uk
What you will need to provide.
To help us investigate and try to resolve your complaint, please provide us with the following information:
Financial Servics
If your complaint relates to a finance agreement with Alphera Financial Services, please click below for details on Alphera Financial Services’ complaint handling procedure.
https://www.alphera.co.uk/customers/existing-customers/complaints
For financial complaints: you can refer your complaint to The Financial Ombudsman Service within 6 months of receiving our final response. This service is completely free to use and further information can be found at www.financial-ombudsman.org.uk